FAQ
Frequently asked questions
Quick answers to common product questions. Each answer links to a detailed guide; where a policy or deployment fact is unknown, the answer says so. Still stuck? Contact support.
General #
What is VooHr for?
VooHr combines employee records, meeting/conversation transcripts, generated insights, and follow-up records in an HR workspace. It is decision support; a person reviews the source and decides what action is appropriate.
Read: How VooHr worksDoes VooHr make HR decisions for me?
No. The analysis suggests possible interpretations and actions from text, but it does not make employment decisions or verify the underlying events. HR remains responsible for checking evidence and applying human judgement.
Read: What the AI can and cannot tell youMeetings #
Can I record a meeting in VooHr?
The Dictation page records browser microphone audio as WebM after you grant microphone permission. Follow your organization's consent and recording rules before starting.
Read: Recording and uploading a meetingCan I upload an audio file?
Yes. The interface accepts MP3, WAV, M4A, OGG, and WEBM up to 25 MB, then sends the file for transcription. Review the transcript before saving.
Read: Recording and uploading a meetingCan I upload an existing transcript?
You can upload a plain-text .TXT file or paste/type text into the transcript field. The TXT file is read in the browser and is not subject to a separate client-side file-size check.
Read: Recording and uploading a meetingCan VooHr read a screenshot or photo?
The image upload accepts PNG, JPG/JPEG, and WEBP up to 10 MB and uses OCR to extract visible text. It does not transcribe spoken audio from an image, so review the extracted text.
Read: Recording and uploading a meetingIs my recorded audio kept after transcription?
The browser recording flow sends audio for transcription and then saves the transcript as a session; it does not automatically save a separate audio archive in that flow. Other intake paths may differ, so check the session source and current deployment behavior.
Read: Recording and uploading a meetingCan I edit the transcript before analysis?
Yes. The transcript field is editable before saving, and a saved session can be updated with edited text. The edited transcript is preferred for analysis when present.
Read: Languages and transcriptionWhich languages can VooHr transcribe?
The configured speech provider supports a set of language hints including English, Hindi, Hinglish, Japanese, Korean, Chinese, and others. Recognition quality and the active provider settings can vary; check the language guide and verify the transcript.
Read: Languages and transcriptionAnalysis #
How long does analysis take?
There is no fixed completion-time promise in the code; provider response and network conditions affect duration. A processing session that remains stale for over 180 seconds is marked failed on a later read, and retry is possible.
Read: Why does my analysis look wrong or fail?Can I run an analysis again?
Yes. A failed analysis can be retried, and an edited transcript can be analyzed again. The server stores results by output language, so a new-language run does not replace the earlier language result.
Read: Why does my analysis look wrong or fail?Can I analyze the same conversation in another language?
Yes, for languages enabled in the current deployment. This requests another model analysis rather than translating the existing result, so compare the output with the same source transcript.
Read: Languages and transcriptionWhat do the scores mean?
Different screens use different sources: a rule-based employee wellness calculation and transcript-derived AI indicators. They are not equivalent measurements or predictions; read the score guide and check the underlying data.
Read: Scores explainedWhy does a score or section say No data?
'No data' is intentional when the relevant field or analysis result is unavailable. It does not mean zero risk, no concern, or a positive result; check the source inputs.
Read: Why does my analysis look wrong or fail?Why does an analysis look wrong?
Transcription errors, missing context, language mismatch, and probabilistic model interpretation can all affect a result. Check and edit the source transcript, then retry when appropriate.
Read: Why does my analysis look wrong or fail?Does VooHr diagnose an employee?
No. Analysis is decision support, not a diagnosis or clinical assessment, and its indicators come from one conversation. HR must verify evidence and use human judgement.
Read: What the AI can and cannot tell youWhat if my transcript is very long?
The full saved transcript is retained by the session workflow, but analysis sends at most the first 50,000 characters to the model. Content after that point is not part of that analysis request.
Read: What the AI can and cannot tell youActions #
Does Set reminder in Analysis View schedule a reminder?
No. That control only changes its visual state and does not call the reminder API or persist a schedule. Use the actual meeting/follow-up workflow instead.
Read: Commitments and remindersDoes AI create commitments automatically?
No. Conversation memory items are created through a supported workflow and creation marks the item as confirmed. Review the wording with the people involved before saving it.
Read: Action blueprint and conversation strategyHow do I mark a commitment complete?
Commitment and follow-up records have explicit statuses such as pending, in progress, completed, and cancelled. Update the stored item when its status changes; the analysis suggestion itself is not a tracked commitment.
Read: Commitments and remindersAre reminders sent by email or WhatsApp?
The meeting reminder service can attempt email and WhatsApp delivery when the corresponding destination and deployment configuration exist. Delivery can fail; in-app notification and external delivery are separate channels.
Read: Commitments and remindersWhat happens to survey responses?
Survey responses are stored against an employee and a template. The latest normalized engagement score can feed the employee wellness calculation; the survey feature is not described as anonymous.
Read: Surveys and reportsAccount and security #
How can I sign in?
The application implements email/password and Google sign-in paths. A wrong password may trigger an emailed one-time-code recovery flow for the registered address.
Read: Sign-in, 2FA and passwordDoes VooHr support two-factor authentication?
TOTP authenticator verification is implemented for applicable accounts. Setup generates ten single-use backup codes that are shown once, so store them safely.
Read: Sign-in, 2FA and passwordWhat if I lose my authenticator?
During login, an unused backup code can be used instead of the authenticator. Each code works once; if you have lost both the device and all codes, the code does not establish another recovery path.
Read: Sign-in, 2FA and passwordCan I reset my password by email?
Password-reset emails are not available in the current implementation. The Forgot password endpoint returns an explicit unavailable message rather than sending a reset link.
Read: Sign-in, 2FA and passwordWhat is the difference between an administrator and a manager?
Administrators can access the organization roster and certain administrative actions; managers are scoped to their linked employee and direct reports. Access is enforced by server-side route checks.
Read: Roles and permissionsHow can I add an employee?
Employees can be added individually in the directory or created from a CSV import. CSV import validates rows and may partially succeed, so review both failed rows and reporting-relationship warnings.
Read: Employee directory and org chart CSV importWhat happens when an employee is removed?
Administrator-only employee deletion removes that employee record and associated sessions and notifications in the deletion operation. It does not establish removal from every possible log, backup, or external system.
Read: Employee directory and org chart CSV importCan I import an org chart from CSV?
Yes. The CSV can include reports_to_email values; manager links are resolved against employees in the file or existing employees in the organization. Unresolved links are returned as warnings for review.
Read: Employee directory and org chart CSV importPrivacy #
Who can see conversations?
Conversation and employee APIs use organization scoping, with manager access further scoped to their linked team where the route applies those checks. Exact visibility can vary by endpoint and role, so consult your administrator.
Read: Roles and permissionsIs employee data encrypted?
Selected name and contact fields use AES-256-GCM field encryption, with per-record data keys wrapped using Cloud KMS. This does not establish that every field, transcript, database, or file uses the same encryption mechanism.
Read: How your data is protectedWhere is data stored and how long is it kept?
The code uses a database and configured external services, but it does not establish a single deployment region or universal retention period. See the existing Privacy Policy and ask your administrator about the deployed configuration.
Read: How your data is protectedCan I request deletion of all my data?
Specific delete endpoints exist for employee, session, memory, and survey records, but no universal end-user deletion request workflow or full backup/provider purge guarantee is established here. Follow the existing privacy request process for your organization.
Read: Data access, export and deletionCan I export employee data?
The directory offers CSV export scoped to the caller's permitted employees, and bulk exports are audit-logged. It is not an account-wide data archive, so check the exported columns and records.
Read: Data access, export and deletionDo AI providers use my data to train their models?
That depends on the configured provider and its current terms. The source code does not verify provider data-use or retention policies; confirm the deployed provider and contract before making a claim.
Read: How your data is protected