Understanding the analysis

Why does my analysis look wrong or fail?

A generated result depends on the text that reached the analysis request and whether the provider returned a usable response. Check the source transcript first, then retry when the session is marked failed. Still stuck? Contact support.

Stuck on Analyzing #

A session left in processing for more than 180 seconds is considered stale and is marked failed when a session read performs the recovery check. This handles a request that ended without saving a final status; it does not mean all analyses finish within 180 seconds.

Once the session is failed, the workspace can offer a retry. Avoid starting repeated requests while a session is still processing. Provider errors, timeouts, invalid model output, network interruption, or request throttling can prevent a result from being saved.

Provider, timeout, or network errors can prevent saving.
Invalid model output or throttling can also fail a run.
Processing turns stale after 180 seconds; a later read marks it failed.

Poor transcript or wrong language #

Review the transcript for missing phrases, names, negation, punctuation, and speaker attribution. Correct text in the editable transcript and save the change before requesting another analysis. Speech recognition uses a language hint; unknown hints fall back to English in the configured Deepgram provider.

The analysis language is a separate setting. Choosing another output language triggers a new analysis rather than translating the current one. Analysis requests use no more than the first 50,000 transcript characters, even when the saved transcript is longer.

Check the saved transcript for names, negation, omissions, and speakers.
Correct and save the text.
If marked failed, retry instead of starting duplicate runs.
Compare the new result with its source text.

Missing data is not zero #

'No data' is intentional when a field has no available value or the analysis did not return that item. It should not be read as no risk or a clean result. Some employee score inputs begin empty or with initialized values, so confirm that the source records are maintained.

If a retry also fails, preserve the session ID and note the displayed error for your administrator. Do not repeatedly edit away context just to produce a score.

Analysis status meanings
Status	What it means	What to do
draft	Editable session draft.	Finish transcript if ready.
transcribed	Transcript saved before analysis.	Review before analysis.
processing	Analysis request in progress.	Wait; avoid another request.
completed	Analysis result saved.	Review result and source.
failed	No usable result saved.	Check the error; retry if offered.

Use this guidance thoughtfully

This page describes the current product workflow; it is not an HR policy or a promise about every deployment. Before acting on information about an employee, verify the source record, consider context the system cannot see, and use your organization's process. If a control behaves differently from this guide, check the current workspace UI and confirm the saved result rather than assuming an action completed.