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Real people read every message. We typically reply within [CONFIRM: reply time]. If you need a fast fix, check our accuracy guide or FAQ first. Your patience helps us help you better.

Send a message #

If your question is about an account or a workspace, please send it from the email address you use to sign in.

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Attach up to 4 images (JPEG, PNG, WebP, GIF). Max 5MB per file.

Or email support@voohr.example.com [CONFIRM: support email]

Other ways to reach us #

Email support Account, sign-in, bugs and anything else. support@voohr.example.com [CONFIRM: support email]
Privacy requests Data access, export and deletion requests. privacy@voohr.example.com [CONFIRM: privacy email]
Common answers Fastest fixes for most questions. Fixing analysis problems Why it failed or looks wrong.

What to include #

To help us resolve your issue faster, please include the following details in your message:

  • Analysis problem: the session date, which of the five steps and which field looks wrong, and whether it failed or looked inaccurate.
  • Sign-in/account: the email you use and the sign-in method (Google or email code); never send passwords or 2FA codes.
  • Bugs: what you did, what you expected, what happened, device and browser, and a screenshot.
  • Privacy: which employee or session the request is about.

Before you write #

Many questions are answered in the FAQ or the accuracy guide. Checking those first can save you time and help us focus on issues that need direct attention.

If you are reporting a bug, try to reproduce it once more and note the exact steps. A clear, minimal reproduction is the fastest path to a fix.

Response times and follow-up #

We aim to reply within one business day. Complex issues involving multiple systems or data exports may take longer. If you have not heard back after two business days, reply to the thread to bump it.

For urgent security or privacy incidents, mark the topic as 'Privacy or data request' and we will prioritize it.

  1. Submit the form or email with all relevant details.
  2. Watch for the confirmation that your message was received.
  3. Allow one business day for the initial response.
  4. If needed, reply to the thread to add information or follow up.

Important #

Never include passwords, 2FA codes, or full conversation transcripts with sensitive details. Describe the problem instead.

Use this guidance thoughtfully

This page describes the current product workflow; it is not an HR policy or a promise about every deployment. Before acting on information about an employee, verify the source record, consider context the system cannot see, and use your organization's process. If a control behaves differently from this guide, check the current workspace UI and confirm the saved result rather than assuming an action completed.