Terms of Service

1. Acceptance of these terms

By using VooVr, you agree to these Terms. If that's not okay with you, please don't use it. These Terms govern your relationship with VooVr ("we", "us", "our").

2. What the Service does

VooVr is a privacy-first conversation memory tool for HR teams. It stores meeting and conversation records, turns speech or voice notes into text, and generates draft summaries, action items, follow-ups and reminders for a person to read, edit and decide on.

3. Acceptable use

VooVr is for supporting people, not policing them. Please use it for lawful, internal work only. You may use VooVr only for lawful internal business purposes. You are responsible for all activity under your account and for ensuring that any data you upload is processed in a way that complies with the privacy and labour laws that apply to you — including, where relevant, GDPR, CCPA and local employment law.

You agree not to:

• use the Service to harass, discriminate against, or take unlawful action against any person;
• make employment decisions about a person on the basis of the Service's output alone;
• upload sensitive personal data you are not authorised to process, such as health, biometric or union-membership information;
• attempt to reverse-engineer, decompile, or extract the underlying models, except to the limited extent that law does not permit us to exclude it;
• misuse the Service to send unsolicited bulk messages through its messaging features.

4. Accounts and access

• Provide accurate, complete and up-to-date registration information.
• Keep your credentials confidential and restrict account access to authorised personnel.
• Tell us promptly if you believe your account has been used without your permission.

5. Data and privacy

Our Privacy Policy describes how we collect, process and protect personal data, including meeting transcripts, notes and profile information. Our Sub-processors page lists every provider we use and the exact data each one receives — including the transcript text sent for conversation analysis, and the audio files sent for transcription.

Content you upload remains your responsibility. You confirm that you have the right and the lawful basis to upload it and to let us process it as described.

6. Security

We protect data in transit with TLS, and apply field-level encryption at rest (AES-256-GCM, per-record keys wrapped with Google Cloud KMS) to selected personal fields, alongside role-based access controls and audit logging. We do not hold an independent security certification such as SOC 2, and we do not represent that we do. Transcripts and audio files are protected by transport encryption and access controls rather than by field-level encryption. The Privacy Policy sets out these limits in full.

7. Availability and changes

We work hard to keep VooVr running, but we can't promise it will never go down. You can check our status page any time. VooVr is provided on an “as is” and “as available” basis. We may change or discontinue features, and we do not warrant uninterrupted availability.

8. Suspension and termination

You may stop using VooVr and ask us to delete your account at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or if required by law. We'll try to give notice, except where the law or safety requires otherwise. When your account ends, your right to use VooVr ends, and we will delete or anonymise your data in line with the Privacy Policy.

9. Limitation of liability

In short: we're not responsible for indirect losses, and our liability is capped at the fees you paid in the last 12 months.

To the fullest extent permitted by law, VooVr will not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities, arising from your use of or inability to use VooVr. Our aggregate liability will not exceed the fees you paid us in the twelve (12) months before the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

10. Changes to these Terms

We may modify these Terms at any time. The “Last updated” date at the top of this page shows when they last changed. Material changes will be communicated by email or an in-app notice at least 30 days before they take effect. Continuing to use the Service after the effective date means you accept the updated Terms.

11. Contact

For any question about these Terms, email voovrhr@gmail.com.